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    Sal Mascali Retail Leader

    Los Angeles, CA, USA Sal-Mascali.pdf
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    To contact this candidate email salmascali@gmail.com

    Contact using webmail: Gmail / AOL / Yahoo / Outlook

    Experience

    CHICAGO SCANNING, Digitization Expert and IT Support, 2018

    • Provided in-home support for personal technology centered around Apple products.

    • Software support for MacOS and iOS software.

    • Hardware support for printers, cameras, smart televisions, and WiFi routers.

    • Digitized photos, slides, negatives, VHS, 35 mm film, and more.

    Worked local businesses and vendors increasing sales 15%.

    FEW SPIRITS, Brand Ambassador, 2018

    • Enthusiastically hosting events and tasting of FEW Spirits.

    • Logging and invoicing product sold.

    • Working with local vendors on event planning.

    • Hosting successful and fun events where product is sampled, increasing distillery tours by 12%.

    Knowledge of whiskey and gin making processes, knowledge on spirit and beer tastings.

    VENMO, Customer Support Specialist, 2017-2018

    • Logging call notes and entering customer information to database.

    • Educated users on using Venmo to send and receive payments.

    Consistently received high ratings for my communication with users via email, chat and phone calls.
    • Researched and implemented improvements to internal documentation and training processes.

    APPLE, Expert/Senior Sales, 2011-2016

    • Exceeded annual sales goal of $1.5 million.

    • Supervised a team of up to 175 employees on new products and daily practices.

    • Providing IT support for users via MacOS and iOS software.

    • Possessed strong understanding of phone carriers and maintained relationships with carrier reps.

    • Leader of the Apple mentor team, as well as partner with the Apple store business team

    • Planned and presented all store meeting content.

    • Lead training with customers and teammates on products and software including film, photo, and

    music editing.

    • Core competency mastery in delegation, crisis management, humor, presentations skills, and

    personal learning.

    PIZZERIA L’ITALIANO, Manager, 2005-2011

    • Supervising a small team of employees in a fast-paced restaurant setting.

    • Gourmet pizza making.

    • All scheduling and recruiting, developing and leading training programs.

    • Creating new marketing strategies resulting in business growth.

    • Built and maintained company website.

    Education

    • University of North Carolina at Greensboro, Greensboro, NC — Bachelor of Arts, Music 2006

    • The Second City – Chicago, IL, 2014

    Education

    2002-2006 Bachelor of Arts degree at University of North Carolina at Greensboro