CHICAGO SCANNING, Digitization Expert and IT Support, 2018
• Provided in-home support for personal technology centered around Apple products.
• Software support for MacOS and iOS software.
• Hardware support for printers, cameras, smart televisions, and WiFi routers.
• Digitized photos, slides, negatives, VHS, 35 mm film, and more.
Worked local businesses and vendors increasing sales 15%.
FEW SPIRITS, Brand Ambassador, 2018
• Enthusiastically hosting events and tasting of FEW Spirits.
• Logging and invoicing product sold.
• Working with local vendors on event planning.
• Hosting successful and fun events where product is sampled, increasing distillery tours by 12%.
Knowledge of whiskey and gin making processes, knowledge on spirit and beer tastings.
VENMO, Customer Support Specialist, 2017-2018
• Logging call notes and entering customer information to database.
• Educated users on using Venmo to send and receive payments.
Consistently received high ratings for my communication with users via email, chat and phone calls.
• Researched and implemented improvements to internal documentation and training processes.
APPLE, Expert/Senior Sales, 2011-2016
• Exceeded annual sales goal of $1.5 million.
• Supervised a team of up to 175 employees on new products and daily practices.
• Providing IT support for users via MacOS and iOS software.
• Possessed strong understanding of phone carriers and maintained relationships with carrier reps.
• Leader of the Apple mentor team, as well as partner with the Apple store business team
• Planned and presented all store meeting content.
• Lead training with customers and teammates on products and software including film, photo, and
• Core competency mastery in delegation, crisis management, humor, presentations skills, and
PIZZERIA L’ITALIANO, Manager, 2005-2011
• Supervising a small team of employees in a fast-paced restaurant setting.
• Gourmet pizza making.
• All scheduling and recruiting, developing and leading training programs.
• Creating new marketing strategies resulting in business growth.
• Built and maintained company website.
• University of North Carolina at Greensboro, Greensboro, NC — Bachelor of Arts, Music 2006
• The Second City – Chicago, IL, 2014