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    Michelle Williams Customer Service, Account Executive, Bud tender

    Los Angeles, CA, USA, Riverside, CA Torrance, CA GeneralResume_01_2019.doc
    NegotiatorStellar sales experience
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    To contact this candidate email blkpsychlife@gmail.com

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    Michelle V. Williams
    Torrance, CA 90503
    (424) 323-8247 (Mobile)  blkpsychlife@gmail.com(Email)

    SKILLS & ABILITIES
    Type 50 wpm; Medicare Specialist, Administer Benefits, Coordinate & Prepared for Meetings
    Mentoring Services; Patient Intake and Registration; Microsoft Office; Certificated in Epic Care Connect systems

    EMPLOYMENT HISTORY
    Mentor Program Advisor                                                                                                         01/2018 to present
    A & G Activity Services, Inc.                                                                                                    Los Angeles County, CA
    Maintain a caseload of up to 40 clients and their mentors
    Monitor the student/mentor relationship to assure it is safe and effective
    Provide support for both clients and mentors to assure the relationship is successful, troubleshooting problems as they arise
    Intervene in client/mentor relationships as needed
    Provide crisis counseling to clients and refer to appropriate external resources as needed
    Partner with Regional Center in areas which relates to intervention
    Encourage client/mentor teams to participate in departmental and organization-wide events and activities
    Participate in departmental and organization-wide events and activities
    Coordinate and conduct closures meetings for dissolved client/mentor relationship

    Benefits Representative II                                                                                                       11/2014 to 8/2017
    Los Angeles Police Relief                                                                                                          Los Angeles, CA
    Administered health, dental, life insurance, and long term care
    Distributed and mailed over 50 Medicare Election forms to members’ monthly
    Processed and created Medicare information sheets
    Conducted exit interviews for retirees, processed pension rolls and sent confirmation emails to members
    Sent notification to Blue Cross; monitored life insurance for members turning age 65 & 70 yrs. olds, assisted members over the phone and at the front counter

    Administrative Assistant II/Physician Referrals & Authorizations                           07/2013 to 11/2014
    UCLA Health System/Patient Communication Center                                                Santa Monica, CA
    Patient registration and insurance verification using Care Connect for UCLA Clinics
    Responsible for the intake process of referrals from internal and external physicians
    Call Center representative for department phones for inquiries of UCLA physicians, including PCP and Specialist requests
    Heavy phone contact with UCLA clinics, patients and physicians regarding inquiries, medical records, and referrals
    Assist patients & prospective patients regarding Insurance changes for 2014; explaining plans excepted both on and off the Exchange (Covered California)
    Establish medical record number for UCLA Clinical Research/Ashe patients, follow-up with patients, Clinics, and Medical Groups
    Assist Director, Head Referral Nurse, &Customer Service Supervisor with projects and daily tasks

    Intermediate Typist Clerk                                                                                                       09/2012 to 04/2013
    Good People Employment @ LA. Co. DMH                                                                       Compton, CA
    Greeted clients in a professional manner, scheduled/rescheduled appointments
    Operated a multi-line telephone console, received incoming/outgoing calls and made proper connections
    Prepared prescriptions for processing using IS system
    Answered questions practicing confidentiality, listened to the client’s needs and communicated with highly trained professional staff
    Started initial intake for assessment of client, ran history through IS system, registered client
    Complied with HIPAA laws by utilizing filing system, maintained organization in reception area
    Operated medical records room, prepared for audit, scanned charts in and out, maintained organization of chart room

    HR Benefits Representative                                                                                                   09/2011 to 03/2012
    System One @ City of Torrance                                                                                            Torrance, CA
    Conducted continuing correspondence independently on procedural or informational matters without review by supervisor
    Answered questions involving an understanding of policies, procedures, and regulations
    Assisted employees with Open Enrollment for Health benefits and Ben-a-flex plan
    Modified or devised forms and establishes controls for insuring accuracy of data

    Office Administrator                                                                                                                   05/2003 – 09/2011
    A&G Activity Services, Inc.                                                                                                       Los Angeles, CA
    Managed an audit of employee files and supported compliance with Federal and multi State Employment Law
    Explained company personnel policies, benefits, and procedures to employees or job applicants
    Responsible for new employees’ appointments such as exams, follow-ups, and orientation
    Observed, interviewed, and assisted with onboarding process and conducted group meetings discussing organizational and employment information

    Intake Coordinator                                                                                                                      07/1999 – 05/2003
    Wings of Refuge, FFA                                                                                                                  Los Angeles, CA
    Processed intake data directly from DCFS
    Maintained a Referral Tracking System that identified and tracked the referral and intake process
    Acted as a liaison between parents, foster parents, families, children and DCFS
    Coordinated and monitored parent, family, and child visits and maintained schedules
    Educated families regarding community resources
    Case management for child/parent visitation for Social Workers within the FFA

    EDUCATION
    High School Diploma,Carson, CA Carson High School 05/1990
    Certificate in Human Resources Mgmt.,Carson, CA Cal State Dominguez Hills 05/2012
    Medical Terminology Certificate, Torrance, CA Torrance Adult School 04/2013
    Psychology major,  (60+ units), Torrance, CA El Camino College 06/2016 – currently enrolled

    Education

    1/2018 to present 60+ units at El Camino College

    Plan to transfer to CSU in Fall 2019