Oklahoma City, OK 73135
To obtain a position using my experience, leadership skills, communication and education skills to the best of my ability.
Authorized to work in the US for any employer
Inbound Call Center Representative
Conduent Windstream April 2017 to Present
Support customers with their account with the ability to navigate through multiple computer applications with speed and accuracy. Work with customers to resolve inquiries while Providing troubleshooting to customers. Accept and implement coaching and feedback in order to achieve individual and team performance goals while maintaining a high level of world class customer service/ professionalism to a wide range of customers.
Remington Casino June 2016 to April 2017
Participates in the function of controlling and accounting for all casinos related cash receipts and the cash check-out process of Food, Beverage and Retail Cashiers. Prepares daily cash deposit. Participates in the maintenance of supporting cash receipts documentation and accumulation of information
for daily and monthly journal entries. Balances all money transactions and paperwork. Performs
all functions in accordance with established company policies, procedures and controls Promotes outstanding guest relations. Ensures compliance with all applicable regulations, laws, internal policies/ procedures, and internal control protocols. Performs other related and compatible duties as assigned.
Front End Specialist
Dicks Sporting Goods November 2015 to June 2016
Assist customers providing high customer service to optimize customer purchasing and payment process. Daily tasks are help with phone calls, give all customers excellent customer service and communicate with them. Have manager numbers to over ride programs often to handle complaints, explain the company’s policies and provide information about products and services. Training of new employees.
Keeps coolers, drink boxes, store shelves, and displays fully stocked and fronted at all times. Properly cleans and maintains equipment and readies high-margin products such as coffee, fountain drinks. Use
correct pricing as listed in the price book or grocery catalog for all merchandise while using plus-selling techniques while maintaining exceptional customer service.
High School Diploma
Mcloud High school
2009 to 2013
Customer Service, Call Center,banker