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    Liz Blumenthal Customer Service Expert

    Los Angeles, CA, USA LinkedIn Resume-July-2018.pdf
    Customer serviceFinancerisk management
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    Liz Blumenthal

    11109 Otsego St. #310

    North Hollywood, CA 91601

    310-867-3189

    liz.blumenthal@icloud.com

     

    Experienced financial services professional and customer service expert seeking meaningful and lasting employment in a new industry.

    EXPERIENCE

    Intuit, Woodland Hills, CA — Risk Management Analyst

    April 2018 – Present

    Review and monitor merchant processing accounts for financial risk, compliance, and fraud risk, review complex business financials, utilize extensive software, tools, and reporting mitigate risk among merchant accounts and seed out both potential first party fraud, third party fraud, and identity theft, write thorough reports regarding potential money laundering, collusion, and potential illegal activities.

    Bank of America, Pasadena,CA— Fraud Analyst

    July 2017 – April 2018 (CONTRACT)

    Assist clients with initiating new fraud claims for existing credit card clients, analyzing credit card transactions and usage history to assist in decision to deny/approve charges, analyze client interactions to prevent loss of company funds, intermediate credit maintenance.

    U.S. Bank, Overland Park,KS—Fraud Specialist

    January 2016 – June 2017

    Field escalated cardholder inquiries and concerns on existing fraud and dispute claims, initiate new fraud and dispute claims, analyze customer paperwork, affidavits, and merchant representment documents, preventative account maintenance and fraud detection.

    H&R Block, Kansas City,MO — Sr. Customer Service

    November 2014 – April 2015

    Process and reach out to clients in regards to extreme, escalated cases from various departments within the Financial Services Organization, served as subject matter expert for floor agents as necessary, met daily quota for working and closing caseload, processed certified transfers of funds between client accounts.

    EDUCATION

    Blue Valley Northwest High School, Overland Park, KS

    SKILLS

    Extensive experience with money handling, exceptional customer service skills, highly adaptive to change, performs well under high-stress environments, strong desire to help others.

    References

    Brannan Murphy – Personal, 816-349-1689

    April Daily-Professional, 816-678-5929

    Ivan Linares-Professional (supervisory), 323-481-8170

    Debra Boode – Professional 323-872-6004

    ADDTN’L

    Please feel free to contact for additional employment history/references.