11109 Otsego St. #310
North Hollywood, CA 91601
Experienced financial services professional and customer service expert seeking meaningful and lasting employment in a new industry.
Intuit, Woodland Hills, CA — Risk Management Analyst
April 2018 – Present
Review and monitor merchant processing accounts for financial risk, compliance, and fraud risk, review complex business financials, utilize extensive software, tools, and reporting mitigate risk among merchant accounts and seed out both potential first party fraud, third party fraud, and identity theft, write thorough reports regarding potential money laundering, collusion, and potential illegal activities.
Bank of America, Pasadena,CA— Fraud Analyst
July 2017 – April 2018 (CONTRACT)
Assist clients with initiating new fraud claims for existing credit card clients, analyzing credit card transactions and usage history to assist in decision to deny/approve charges, analyze client interactions to prevent loss of company funds, intermediate credit maintenance.
U.S. Bank, Overland Park,KS—Fraud Specialist
January 2016 – June 2017
Field escalated cardholder inquiries and concerns on existing fraud and dispute claims, initiate new fraud and dispute claims, analyze customer paperwork, affidavits, and merchant representment documents, preventative account maintenance and fraud detection.
H&R Block, Kansas City,MO — Sr. Customer Service
November 2014 – April 2015
Process and reach out to clients in regards to extreme, escalated cases from various departments within the Financial Services Organization, served as subject matter expert for floor agents as necessary, met daily quota for working and closing caseload, processed certified transfers of funds between client accounts.
Blue Valley Northwest High School, Overland Park, KS
Extensive experience with money handling, exceptional customer service skills, highly adaptive to change, performs well under high-stress environments, strong desire to help others.
Brannan Murphy – Personal, 816-349-1689
April Daily-Professional, 816-678-5929
Ivan Linares-Professional (supervisory), 323-481-8170
Debra Boode – Professional 323-872-6004
Please feel free to contact for additional employment history/references.