Elizabeth “Lisa” Zambrano
714.271.7214| email@example.com | 1701 SW Columbia St. Portland, OR 97201
Manager, Botanica PDX, Portland, OR
Maintained store operations by: assigning daily staff responsibilities, upheld store presentation and friendly atmosphere, running all social media, maintaining online product menus, counseling employees, overseeing conflict resolution, recruiting and training new employees, placing product orders, managing inventory, and organizing financial and METRC records.
Placed an emphasis on: Brainstorming/planning marketing strategies, keeping staff updated on new cannabinoid research findings and products, exploring opportunities to stay connected with the community, remaining informed of OLCC laws and regulatons, and ensuring each customer has a positive and empowering experience every visit.
Budtender/Receptionist, Botanica PDX, OR
Utilizes excellent customer service skills to counsel customers on different cannabis products both medically and recreationally, maintains a professional and friendly attitude, exercises efficient order-filling and cash-handling skills, works well with various P.O.S. systems, monitors store sales and upselling, keeps store well-stocked and clean, updates patient files, answers reception desk phone calls and addresses customer concerns and questions.
Freelance Writer, Green Scene Marketing, Portland, OR
Responsibilities Include: To write sophisticated, cannabis-related articles for a different advertising companies and brands; to utilize research and communication skills; to help companies expand their business and networking; to review the latest cannabis news and products; and to be an overall contributor in the cannabis community.
Assistant, Rolling Thunder Inc., Irvine, CA
Completed tasks relating to expanding the company:
Maintained 8 medical cannabis dispensary online menus (weedmaps.com); maintained inventory systems for 8 medical cannabis dispensaries; oversaw all dispensary orders and advertising; coordinated dispensary events, scheduled meetings with vendors and service companies; wrote and published company hiring ads, screened all company applicants; wrote and submitted all company press releases; and was a lead retails and office trainer.
Receptionist, Anaheim Patient Care, Rolling Thunder Inc., Anaheim, CA
Register and check-in medical marijuana card patients; verified and updated patient information; processed all incoming dispensary calls; oversaw delivery order calls; updated daily social media networks; created product labels; maintained the dispensary online menu (weedmaps.com); and acted as an informational patient resource on products, store policy, and law compliances.
Budtender, Anaheim Patient Care, Rolling Thunder Inc., Anaheim, CA
Communicated one-on-one with medical marijuana card patient; offered alternative types of medicine (Various strain-types, edibles, tincture, CBD oil, vape, concentrates, transdermal, topical, etc.); educated patients on milligrams, dosage, and tolerance; restocked all product, processed all incoming product, inventoried all product; maintained a clean facility; communicated with security to ensure patient safety; and focused on sales reports based on rate-per-transaction, item-per-transaction, and revenue.
Brand Team Member, Fitting Room/Operator: Target, Buena Park, CA; Portland, OR
Coordinated guest fitting room area, processed all incoming calls on item availability, vendor communication, and store information, scheduled all store interviews, schedule team members to cover shifts when team member call-outs occur, overhead paged store announcements, scanned in and filed all incoming store ad signs.
Associates Degree, English, Fullerton Community College, CA [2012-2014]
Bachelor’s Degree, Communications, PSU, OR [2019-Present]