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    Candace J. Goldberg Sales/Operations/Consultant

    Pittsburgh, PA, USA Candace Candace-Resume-Summary.doc
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    Candace J. Goldberg

    (412) 334-6100           ▪          cjgep@comcast.net

    SUMMARY OF QUALIFICATIONS
    Strong, results-oriented leader with extensive experience in Sales, Operations and Management:  Recognized for consistently providing excellent customer service along my expertise. I pride myself on my organization

    and communication skills, while proactively identifying areas for improvement, driving efficiency,

    solving complex situations. Competence in collaborating with teams and business partners to accomplish

    company-wide initiatives. Exhibit high ethical standards, confident and competent mediator.

    Proficiency with Microsoft Office products (Word, Excel, PowerPoint & Outlook), as well as ACT,

    Salesforce, Concur, Web Meetings and GPS tracking Systems.

     

    Areas of expertise include, but are not limited to:

    Client & Employee Relations
    Safety-focused
    HR Training
    F&B Sales/Management/Ops
    Policies & Procedures
    IT/GPS Device & Software
    Training & Development
    Solutions-driven
    Business Franchising Efficiency
    Consulting/Analyzing ROI
    Coordination of Logistics & Supplies
    Establishing Books of Business

    SALES, OPERATIONS AND MANAGEMENT EXPERIENCE
    §  Oversaw contracts/revenues encompassing Millions of dollars

    §  Supervising an operational team – 5 managers, 7 supervisors and 50 custodians of clients commercial properties

    §  Conduct investigations of issues/complaints, engage necessary parties and process through to resolution.

    §  Interfaced with clients, vendors, employees and corporate office

    §  Facilitated inspections on procedures along with safety

    §  Administer annual performance management process, merit increase and bonus payout programs.

    §  Think outside of the box to create new solutions in enhancing the customer service experience with resolutions

    §  Educate & Train employees and end users whether it’s a product or service

    §  Provide innovation, improve productivity with competitive edge and being compliant with all laws

    §  Establish HR metrics on new hires, promotion, attrition, disciplinary action, and training.

    §  Source, recruit and onboard new team members and managers.

    §  Design site survey drawings and coordinate installations and ensure customer satisfaction

    §  Research, Consulted and Analyze market place

    §  Track and manage employee “Ideas” program and follow-through to reward and/or implementation.
    ACHIEVEMENTS
    Achieved 19 months without workplace incident or injury at all sites – via effective mgmt education & involvement

    Produced 43% savings in consumable Supplies year after year –  with a target of 20%

    Sustained 16,000 savings from budget by managing OPS expenses allocation –  thru diversified site allocation process

    Attained top in sales status with 350 GPS units sold in 1 year with value over $ 1.2 million –  unidentified target

    Grew Western Pa territory from zero annual sales to $ 10 million – pioneered in uncharted territory

    Continual Presidents Club Award recipient – recognition

    Honored with promotion role of Key Account Manager of PNC PARK – recognition

    First Place Award Recipient – “Profit Margin Percentage Increased Award” – recognition

    Established cohesive relationships with all team member levels – through direct, open, candid dialogue approach
    ORGANIZATIONS SERVED: 1992 – PRESENT
    RideKleen, GCA Services Group, PSEC LLC, Forward Thinking Systems, Teletrac Inc, Paychex, Restaurant Technologies Inc, Mastech Emplifi, Alliant Food Service, Big Burrito Group, Interstate Hotels & Resorts
    EDUCATION
    Bachelor of Science Degree in Psychology; Hotel & Restaurant Management (minor) – Boston University
    CERTIFICATIONS
    Formal Sales, HR Training & Procedures, Food Safety, Safety Injuries & Incidents,

    Management/Employee Control and GPS Technologies

    Education

    1990/1994 Bachelor Of Science Degree (Major ~ Psychology / Minor in Hotel & Restaurant Mgmt at Boston University