Candace J. Goldberg
(412) 334-6100 ▪ firstname.lastname@example.org
SUMMARY OF QUALIFICATIONS
Strong, results-oriented leader with extensive experience in Sales, Operations and Management: Recognized for consistently providing excellent customer service along my expertise. I pride myself on my organization
and communication skills, while proactively identifying areas for improvement, driving efficiency,
solving complex situations. Competence in collaborating with teams and business partners to accomplish
company-wide initiatives. Exhibit high ethical standards, confident and competent mediator.
Proficiency with Microsoft Office products (Word, Excel, PowerPoint & Outlook), as well as ACT,
Salesforce, Concur, Web Meetings and GPS tracking Systems.
Areas of expertise include, but are not limited to:
Client & Employee Relations
Policies & Procedures
IT/GPS Device & Software
Training & Development
Business Franchising Efficiency
Coordination of Logistics & Supplies
Establishing Books of Business
SALES, OPERATIONS AND MANAGEMENT EXPERIENCE
§ Oversaw contracts/revenues encompassing Millions of dollars
§ Supervising an operational team – 5 managers, 7 supervisors and 50 custodians of clients commercial properties
§ Conduct investigations of issues/complaints, engage necessary parties and process through to resolution.
§ Interfaced with clients, vendors, employees and corporate office
§ Facilitated inspections on procedures along with safety
§ Administer annual performance management process, merit increase and bonus payout programs.
§ Think outside of the box to create new solutions in enhancing the customer service experience with resolutions
§ Educate & Train employees and end users whether it’s a product or service
§ Provide innovation, improve productivity with competitive edge and being compliant with all laws
§ Establish HR metrics on new hires, promotion, attrition, disciplinary action, and training.
§ Source, recruit and onboard new team members and managers.
§ Design site survey drawings and coordinate installations and ensure customer satisfaction
§ Research, Consulted and Analyze market place
§ Track and manage employee “Ideas” program and follow-through to reward and/or implementation.
Achieved 19 months without workplace incident or injury at all sites – via effective mgmt education & involvement
Produced 43% savings in consumable Supplies year after year – with a target of 20%
Sustained 16,000 savings from budget by managing OPS expenses allocation – thru diversified site allocation process
Attained top in sales status with 350 GPS units sold in 1 year with value over $ 1.2 million – unidentified target
Grew Western Pa territory from zero annual sales to $ 10 million – pioneered in uncharted territory
Continual Presidents Club Award recipient – recognition
Honored with promotion role of Key Account Manager of PNC PARK – recognition
First Place Award Recipient – “Profit Margin Percentage Increased Award” – recognition
Established cohesive relationships with all team member levels – through direct, open, candid dialogue approach
ORGANIZATIONS SERVED: 1992 – PRESENT
RideKleen, GCA Services Group, PSEC LLC, Forward Thinking Systems, Teletrac Inc, Paychex, Restaurant Technologies Inc, Mastech Emplifi, Alliant Food Service, Big Burrito Group, Interstate Hotels & Resorts
Bachelor of Science Degree in Psychology; Hotel & Restaurant Management (minor) – Boston University
Formal Sales, HR Training & Procedures, Food Safety, Safety Injuries & Incidents,
Management/Employee Control and GPS Technologies