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    Candace J. Goldberg Sales/Operations/Consultant

    Pittsburgh, PA, USA Candace Candace-Resume-Summary.doc

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    Candace J. Goldberg

    (412) 334-6100           ▪          cjgep@comcast.net

    Strong, results-oriented leader with extensive experience in Sales, Operations and Management:  Recognized for consistently providing excellent customer service along my expertise. I pride myself on my organization

    and communication skills, while proactively identifying areas for improvement, driving efficiency,

    solving complex situations. Competence in collaborating with teams and business partners to accomplish

    company-wide initiatives. Exhibit high ethical standards, confident and competent mediator.

    Proficiency with Microsoft Office products (Word, Excel, PowerPoint & Outlook), as well as ACT,

    Salesforce, Concur, Web Meetings and GPS tracking Systems.


    Areas of expertise include, but are not limited to:

    Client & Employee Relations
    HR Training
    F&B Sales/Management/Ops
    Policies & Procedures
    IT/GPS Device & Software
    Training & Development
    Business Franchising Efficiency
    Consulting/Analyzing ROI
    Coordination of Logistics & Supplies
    Establishing Books of Business

    §  Oversaw contracts/revenues encompassing Millions of dollars

    §  Supervising an operational team – 5 managers, 7 supervisors and 50 custodians of clients commercial properties

    §  Conduct investigations of issues/complaints, engage necessary parties and process through to resolution.

    §  Interfaced with clients, vendors, employees and corporate office

    §  Facilitated inspections on procedures along with safety

    §  Administer annual performance management process, merit increase and bonus payout programs.

    §  Think outside of the box to create new solutions in enhancing the customer service experience with resolutions

    §  Educate & Train employees and end users whether it’s a product or service

    §  Provide innovation, improve productivity with competitive edge and being compliant with all laws

    §  Establish HR metrics on new hires, promotion, attrition, disciplinary action, and training.

    §  Source, recruit and onboard new team members and managers.

    §  Design site survey drawings and coordinate installations and ensure customer satisfaction

    §  Research, Consulted and Analyze market place

    §  Track and manage employee “Ideas” program and follow-through to reward and/or implementation.
    Achieved 19 months without workplace incident or injury at all sites – via effective mgmt education & involvement

    Produced 43% savings in consumable Supplies year after year –  with a target of 20%

    Sustained 16,000 savings from budget by managing OPS expenses allocation –  thru diversified site allocation process

    Attained top in sales status with 350 GPS units sold in 1 year with value over $ 1.2 million –  unidentified target

    Grew Western Pa territory from zero annual sales to $ 10 million – pioneered in uncharted territory

    Continual Presidents Club Award recipient – recognition

    Honored with promotion role of Key Account Manager of PNC PARK – recognition

    First Place Award Recipient – “Profit Margin Percentage Increased Award” – recognition

    Established cohesive relationships with all team member levels – through direct, open, candid dialogue approach
    RideKleen, GCA Services Group, PSEC LLC, Forward Thinking Systems, Teletrac Inc, Paychex, Restaurant Technologies Inc, Mastech Emplifi, Alliant Food Service, Big Burrito Group, Interstate Hotels & Resorts
    Bachelor of Science Degree in Psychology; Hotel & Restaurant Management (minor) – Boston University
    Formal Sales, HR Training & Procedures, Food Safety, Safety Injuries & Incidents,

    Management/Employee Control and GPS Technologies


    1990/1994 Bachelor Of Science Degree (Major ~ Psychology / Minor in Hotel & Restaurant Mgmt at Boston University