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    Ashlee Smith Customer service

    Oakland, CA, USA
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    To contact this candidate email ashleesmith.1990@gmail.com

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    Ashlee Smith

    ashleesmith.1990@gmail.com

    (510) 934-6113

    I enjoy challenging work environments & get along well with co-workers and others I interact with. Problem solving, leadership and communication skills are some of the qualities developed from eleven years of experience in the customer service industry. I am focused and disciplined, with a strong work ethic, and the ability to adapt quickly in a continually challenging work atmosphere.

    Objective

    Seeking a position that will allow for the expansion of customer service commitments as well as profitability in order to meet business objectives, employee development, and continuous improvement.

    Work History

    UPS- HR assistant San Francisco, Ca  March 2018- December 2018

    Maintains accurate and updated employee files in  with company policies and government regulations
    Assists in the development and improvement of company policies and procedures
Composes competent employee communications regarding policy and procedural changes
    Reviews resumes in online database to recruit qualified individuals for specific open positions
    Maintains employment resumes, applications and applicant flow logs in line with company procedures
    Assists in recruitment activities and special projects, as needed
    Files documents and answers phone so
    Schedule interviews, run orientations for over 65 people per week
    Recruiting applicants to come join UPS.

    YouTube Tv – Eteam San Jose, Ca  Sep 2017- March 2018

    Own end-to-end resolution of customer issues and questions to ensure customer satisfaction
    Address customer questions in a timely manner while maintaining a level of quality in communication that meets or exceeds written expectations
    Follow proper diagnosing, escalation and security procedures

    Provide a white glove support experience by empathizing with customers, taking personal ownership of issues they are reporting, and resolving difficult scenarios. Communicate with customers through voice, chat and email channels.
    Independently identify, troubleshoot, document, categorize and resolve customer issues
    Communicate bug fixes and new product enhancements to customers
    Working with customers over phone, chat and email to provide expertise support with troubleshooting.

    Mga Healthcare  San Francisco, CaApril 2016- July 2017

    Payroll Generalist

    Time sheet entry for external employees

    Data entry payroll functions

    Coordination and support for Recruiters in retrieving time cards for staff

    Customer service communication with employees regarding payroll inquiries

    Reporting and audit functions as needed
    Used Microsoft office and Excel to complete multiple work assignments
    Entered 200/350 timecards per week
    Using salesforce and ADP to enter time cards

    Comcast Xfinity, San Francisco, Ca June 2015- April 2016

    Retail Sales Representative

    Sell and promote the full range of products with focus on video, high-speed Internet, phone and XFINITY home services in well-known local “Big-Box” retail stores
    Communicate and develop rapport with customers
Work in a fast paced, high-volume environment and cover multiple store locations throughout the operating area.
    Meet and Exceed established sales goals
Engage potential new customers and upgrade existing customer’s services
    Provide assisted sales support to stores at peak sales dates and times
    Provided telephone costumer support to help customers troubleshoot cable and bill issues.

    T-Mobile, Oakland, CA

    Assistant Store Manager

    December 2014-June 2015

    Sets performance goals and objectives with upper management

    Hire and develop a team of Sales Associates

    Provide training for sales associates in order to meet business goals.

    Provide customers with the highest level of customer service

    Learn about all financial goals of facility and organization through supervising and studying financial performance

    Ensure complete conformance with entire store operations policies while maintaining highest ethical standards.

    Sprint, San Francisco, CA September 2012-December 2014

    Retail Sales Associate

    Provide current and potential customers with the highest level of customer service

    Maintain records of returns, product enhancements, or changes, product pricing and resolve billing issues.

    Maintain highest ethical standards

    T-Mobile, El Cerrito, CA May 2011-August 2012

    Agent

    Gather product knowledge on specific products

    Promote the products we offer

    Provide technical assistance for customers

    Maintain highest ethical standards

    Education

    Granada High School;     Livermore, CA June 2008

    High School Diploma

    Skills, Awards and Accomplishments

     

    Proficient in Microsoft Word, Excel and PowerPoint. (6 years)

    Effective communication and resolution skills

    Capable of working in a fast paced environment

    Capable self starter

    Experience working with Unionized Employees

    Strong customer service background (11 years)

    Payroll and accounting experience (2 years)
    Call Center experience (3 years)
    Food service experience (4 years)
    Volunteer work cleaning up school/Park (Pogo
    Park 2 years)

    References: John Marshall  (510) 776-4058 Maya Lockett ‭(404) 697-7011‬