I enjoy challenging work environments & get along well with co-workers and others I interact with. Problem solving, leadership and communication skills are some of the qualities developed from eleven years of experience in the customer service industry. I am focused and disciplined, with a strong work ethic, and the ability to adapt quickly in a continually challenging work atmosphere.
Seeking a position that will allow for the expansion of customer service commitments as well as profitability in order to meet business objectives, employee development, and continuous improvement.
UPS- HR assistant San Francisco, Ca March 2018- December 2018
Maintains accurate and updated employee files in with company policies and government regulations
Assists in the development and improvement of company policies and procedures Composes competent employee communications regarding policy and procedural changes
Reviews resumes in online database to recruit qualified individuals for specific open positions
Maintains employment resumes, applications and applicant flow logs in line with company procedures
Assists in recruitment activities and special projects, as needed
Files documents and answers phone so
Schedule interviews, run orientations for over 65 people per week
Recruiting applicants to come join UPS.
YouTube Tv – Eteam San Jose, Ca Sep 2017- March 2018
Own end-to-end resolution of customer issues and questions to ensure customer satisfaction
Address customer questions in a timely manner while maintaining a level of quality in communication that meets or exceeds written expectations
Follow proper diagnosing, escalation and security procedures
Provide a white glove support experience by empathizing with customers, taking personal ownership of issues they are reporting, and resolving difficult scenarios. Communicate with customers through voice, chat and email channels.
Independently identify, troubleshoot, document, categorize and resolve customer issues
Communicate bug fixes and new product enhancements to customers
Working with customers over phone, chat and email to provide expertise support with troubleshooting.
Mga Healthcare San Francisco, CaApril 2016- July 2017
Time sheet entry for external employees
Data entry payroll functions
Coordination and support for Recruiters in retrieving time cards for staff
Customer service communication with employees regarding payroll inquiries
Reporting and audit functions as needed
Used Microsoft office and Excel to complete multiple work assignments
Entered 200/350 timecards per week
Using salesforce and ADP to enter time cards
Comcast Xfinity, San Francisco, Ca June 2015- April 2016
Retail Sales Representative
Sell and promote the full range of products with focus on video, high-speed Internet, phone and XFINITY home services in well-known local “Big-Box” retail stores
Communicate and develop rapport with customers Work in a fast paced, high-volume environment and cover multiple store locations throughout the operating area.
Meet and Exceed established sales goals Engage potential new customers and upgrade existing customer’s services
Provide assisted sales support to stores at peak sales dates and times
Provided telephone costumer support to help customers troubleshoot cable and bill issues.
T-Mobile, Oakland, CA
Assistant Store Manager
December 2014-June 2015
Sets performance goals and objectives with upper management
Hire and develop a team of Sales Associates
Provide training for sales associates in order to meet business goals.
Provide customers with the highest level of customer service
Learn about all financial goals of facility and organization through supervising and studying financial performance
Ensure complete conformance with entire store operations policies while maintaining highest ethical standards.
Sprint, San Francisco, CA September 2012-December 2014
Retail Sales Associate
Provide current and potential customers with the highest level of customer service
Maintain records of returns, product enhancements, or changes, product pricing and resolve billing issues.
Maintain highest ethical standards
T-Mobile, El Cerrito, CA May 2011-August 2012
Gather product knowledge on specific products
Promote the products we offer
Provide technical assistance for customers
Maintain highest ethical standards
Granada High School; Livermore, CA June 2008
High School Diploma
Skills, Awards and Accomplishments
Proficient in Microsoft Word, Excel and PowerPoint. (6 years)
Effective communication and resolution skills
Capable of working in a fast paced environment
Capable self starter
Experience working with Unionized Employees
Strong customer service background (11 years)
Payroll and accounting experience (2 years)
Call Center experience (3 years)
Food service experience (4 years)
Volunteer work cleaning up school/Park (Pogo
Park 2 years)
References: John Marshall (510) 776-4058 Maya Lockett (404) 697-7011