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    Executive Assistant

    *Microsoft Office *Virtual files and file sharing *Origination *Confidentiality *Ability to learn new software and programs at a fast pace *Excellent customer service skills *Empathetic *Multi-tasker
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    My base knowledge of the Medical Marijuana industry will help in my new career in the industry as I learn and grow.

    Professional Profile

    Over 15 years of Customer, Business and Employee Development including sales building, equal opportunity staffing and training, policy and service development. Lead by example to set work environment as a team atmosphere with strong emphasis on customer service with a positive attitude, integrity and value for diversity.

    Professional Experience

    M.S. Johnston Co., Inc. 1/2016-Present
    Executive Assistant
    Manage daily operation of the HVAC construction, service, and install department, Executive Assistant to the president/CEO of a 60 million dollar company
    • Build and maintain relationships with architects, contractors and customers and maintain confidentiality
    • Ensured proper record keeping and tracking
    • Schedule appointments and keep calendars current for estimators and owner
    • Enter purchase orders, order material and track orders, approve/dispute invoices
    • Submit for permits and schedule and track inspections through appropriate town offices
    • Assemble and distribute operation and maintenance manuals to general contractors and customers
    • Download appropriate drawings and information and ensure origination of files for projects and potential estimates
    • Register products for warranty online through manufacturer’s web site
    • Schedule and track rental equipment and cranes
    • Handle minor computer questions and updates for the company and work with outside IT company
    • Researched, set up and executed a commercial and residential financing program for the company to further meet customer needs
    • Assist company president with projects inside and outside of the company dealing with non-profit originations.

    Haller Enterprises, Inc. 3/2009-12/2015
    Customer Care Leader/ Service Billing Clerk
    Assist in managing the daily operations of the HVAC/Electric/Plumbing service departments of a company of 61 million dollar per year in sales.
    • Set up commercial contracts for appropriate visits, scheduled payments, materials needed and contacts
    • Bill commercial contracts monthly and ensure payments are received as well as prepare technicians work orders for billing
    • Order and track parts and schedule follow up repairs
    • Resolve customer concerns with extensive listening skills, problem solving techniques and compassion
    • Back up dispatcher when needed and assist with various projects throughout the company
    • Successfully transitioned with the company to become paperless while learning and executing new company software
    • Held weekly meetings to help achieve monthly, quarterly and yearly goals
    • Aided in building a relationship with large corporate accounts such as banking institutions and medical facilities
    • Confirmed warranty status of equipment and submitted warranty claims for reimbursement
    • Assisted customers with the companies financing program, held funds for projects and released funds for payment on completion
    • Approved discounts or refunds for services

    Comfort Systems USA – Baltimore 5/2006-3/2009
    Service Coordinator/Office Manager
    Manage daily operations of the HVAC/R service department and special projects reporting directly to Service Manager and CEO on flow of all departments
    • Personally developed and managed team member bonus incentives structure which positively influenced sales growth
    • Participated in building client base and helped with 40% profit growth within two years
    • Brought and implemented new software which aided in daily operations including inventory control, service organization, scheduling of clients and technicians
    • Initiated the companies first computer dispatch and inventory system, working with and training through our corporate office
    • Trained technicians and office personnel on proper business practices and policies and utilizing company software
    • Track P&L and report findings to corporate office
    • Held weekly meetings to help achieve monthly, quarterly and yearly goals
    • Arrange and attended off site business meetings and networking events
    • Approved final billing to customers and regulated discounts, coupons and refunds