Experience and Knowledge:
Budtenders have to be qualified to work in a dispensary and must have a wide range of cannabis knowledge. In order to provide customers with a positive experience at a dispensary, budtenders need to demonstrate their knowledge of strains, cannabis products and medical use. They need to know the characteristics of each strain of cannabis they sell, based on their taste, smell and effects. If a customer were to ask about a specific strain that the dispensary does not have, a budtender should be able to recommend a similar strain with their broad understanding of cannabis in terms of the attributes of the customer’s original request. A budtender should also be able to adhere to the necessity for a medical marijuana user. Their ability to understand the medical circumstances of certain strains is critical and essential for the safety of the customer. Budtenders may stay aware of cannabis trends by checking social media and industry blogs. In the city of Seattle, a budtender is considered an essential worker during a pandemic.
Since budtenders work one-on-one with customers, it is essential that they provide a welcoming environment for them. A budtender’s job is to provide and share their knowledge of cannabis with a customer, have the ability to teach those who have never tried cannabis before and to provide insight to new trends or strains. Budtenders also sometimes share stories in order to market to a customer and also to create a friendlier environment. These stories are meant to provide apprehension of what a customer might feel or do when they use a certain type of cannabis. However, budtenders are not recommended to push their products by telling fake stories and experiences in order to get a customer to buy something; this is considered bad customer service within the industry. Also, budtenders are commended when they have good hygiene when addressing or working with customers. Having clean hands and tidy attire are critical when a budtender works with a customer. Budtenders are also recommended to use tongs or gloves when pulling out a sample from a jar instead of reaching in with their bare hands. Finally, budtenders are also highly recommended to express a sense of passion for their product in order to spark interest from a customer.
Tagged as: bud tender, budtender, customer service
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