Head of Support Full Time

JuicyFields is currently seeking qualified candidates to fill the position of Support Manager is responsible for supporting the Business Development and operation groups by providing excellent, proactive customer service.

A great candidate would be passionate about the customer experience and the industries we serve. Someone who can maintain a positive attitude, express empathy, actively listen and always deliver a positive customer experience. A person who can embrace changes, demonstrate patience, and offer solutions. The Customer Service department is a four-person team, so we need someone who is willing to take on every aspect of our customer service needs with enthusiasm. There are a lot of exciting opportunities to get involved with everything as our organization grows!

Essential Functions (Duties)

The primary duties of this position may include:

Maintaining a positive, empathetic and professional attitude toward customers.

Communicating with customers through various channels (email, phone, chat, in person).

Responding promptly to customer inquiries.

Ensuring customer satisfaction and providing professional customer support – always looking to go the extra mile.

Keeping records of customer interactions, transactions, comments and complaints.

Providing feedback on the efficiency of the customer service processes.

Working collaboratively with our operations and business development teams to provide administrative support.

Selling membership and generating sales leads when possible.

Sharing ideas to improve the customer experience.

Performs other duties as assigned.

Qualifications (Knowledge, Skills and Abilities)

Excellent communication skills including active and reflective listening.

Service-oriented and able to resolve customer concerns.

Proficient computer skills with the ability to learn new software.

Ability to multi-task, prioritize, and manage time effectively.

Customer orientation and ability to adapt/respond to different types of people.

Ability and desire to learn aboutJuicyFields services.

High school diploma or equivalent.

Customer service experience required.

Ability to speak German Spanish English italian Portugal

4 languages is a must

Tagged as: english german italian spanish mj support