Position: As Director of Operations, you will report to the Ownership Team.
Responsibilities: Develop the strategy for the retail business partnering with the executive leadership to drive brand awareness of High Society, LLC portfolio. Execute the strategic plan for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth and objectives of the retail business. Develop, implement, execute and maintain business retail strategy for growth in current markets and expansion into new markets. Establish and implement KPIs, systems, procedures and resources to achieve scale that deliver consistency, reliability and quality to High Society, LLC patients and customers. Provide leadership, supervision and direction to retail leaders by traveling to locations frequently and through routine coaching/feedback sessions; Build and retain high performing retail staff. Drive innovative solutions to improve sales, conversions and customer experience; identifies and recommends new improvement areas for retail training. Responsible for overseeing merchandising, inventory planning and management, real estate and store development, store operations, marketing, CRM and visual merchandising etc. in all retail locations. Build upon and continue to deliver a workplace culture of excellence, service, and passion about our mission and customers. Ensures compliance with policies, safety procedures, and fair employment practices across all Live Better, LLC facilities.
1: Leadership of People & Culture: Architect the team, providing the leadership, motivation and development to create an environment which encourages accountability and strong teammate development. Build a strong operational culture that is customer-oriented, highly efficient, and fun. Articulate a clear and inspiring vision for the future of the retail business while establishing high performance expectations and setting a clear example through one’s own behavior. Build trust by including others and by keeping the cross-functional teams focused on the success of the entire company. Serve as the connective tissue between the retail (field) team and the larger Live Better, LLC mission and vision.
2: Design, Align & Execute Retail Strategy: In close collaboration with business unit leaders, design and align retail operations and supporting functions so that the business meets the needs of the evolving customer. Assume ultimate accountability for top-line retail revenue targets. Ensure all stores are operational and compliant with state and federal guidelines/regulations. Collaborate and coordinate the different functions within retail. Elevating the retail team development, operations, inventory management, marketing and customer experience.
3: Build the Brand(s): Ensure the Brand is consistent across the fleet, aligning multiple retail brands and consumer brands under the High Society, LLC Umbrella. Brand building through product selection, customer experience and team culture. Ensure the Best-in-class customer relationship and a service model that delivers against it consistently.
Compensation: We can offer you a $120,000.00 base salary, along with an additional 2% percent profit sharing on all of our Provisioning Centers. Performance and salary reviews will be conducted at High Society discretion. This salary is subject to deductions for taxes as required by law, as well as withholdings and adjustments reflective of company policies.
Hours: This is a full-time position requiring approximately 60 hours per week.
Employment Relationship: Your employment at High Society, LLC., is at-will.
Additional Agreements: Like all employees, you will be required to sign the company privacy/proprietary information and inventions/non-compete/etc. agreements before your start date.