The General Manager (GM) is responsible for overseeing the operations and management of the retail location. The GM creates and implements SOPs, trains and educates staff, serves as administrator for POS system and serves as a liaison between the retail environment and owners.Essential Functions:
Participate in developing and implementing operational rules, regulations, policies, and procedures
Manage, supervise and direct the activities of the dispensary team.
Enforce dispensary policies and ensure that staff follows best practices.
Oversee and manage quality product inventory and financial records.
Ensure the dispensary remains compliant with security, inventory and local and state regulations.
Manage financial records and cash handling procedures.
Manage and inspire team to deliver the highest level of customer experience by creating a positive work environment that consists of mutual respect, transparency and open communication.
Ensure the safety and satisfaction of both the patients and employees.
Provide education for staff about medical cannabis strains, edibles, concentrates and consumption mechanisms.
Work with Controller to create budgets and forecast sales.
Promote sales, service, and profit goals and lead staff to exceed them.
Oversee employee scheduling.
Serve as a liaison to the local community.
Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge.
Review performance of other dispensary employees on a regular basis.
Oversee all hiring, discipline, termination or advancement of employees.
Identify and develop wholesale accounts by establishing and maintaining positive business and customer relationships.
Analyze the market’s potential, track sales and status reports; maintain market presence in community.
Perform other related duties and projects as business needs require at direction of management.
Minimum Qualifications: The requirements listed below are representative of the knowledge, skill, and ability necessary to successfully perform the essential functions of the position.
Education and Experience:
Bachelor’s degree or 3-4 years of relevant management experience.
Minimum of 2 years of experience working in a legal cannabis industry highly preferred.
Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality preferred
Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling
Bilingual skills a plus.
Must possess proficient English skills, both written and verbal.
Must possess effective oral communication and interpersonal skills with ability to deal with all levels of personnel in a professional and effective manner.
Demonstrated written skills to convey high-level concepts in concise written form.
Ability to create and compose written materials with proper English grammar and punctuation.
Ability to communicate clearly with employees, management, and team members.
Ability to convey information in a clear and concise manner.
Ability to communicate effectively in a multi-cultural business environment.
Bilingual skills a plus.
Knowledge and Abilities:
Must be a self-starter with a strong sense of self-development.
Must possess strong conflict management skills.
Knowledge and understanding of standard concepts, practices, and procedures within the retail cannabis environment.
Knowledge of laws and regulations related to cannabis operations.
Demonstrated problem-solving skills and time management skills.
Demonstrated approachability and customer service skills.
Demonstrated reliability, dependability and flexibility in work habits.
Possess a strong attention to detail and accuracy.
Proficient knowledge of general office procedures and office machines.
Advanced skills in the MS Office suite (Excel, Word, PowerPoint, and Outlook).
Ability to research and understand regulations for particular cannabis retail markets.
Ability to maintain confidentiality, exhibiting a high level of integrity and trustworthiness.
Ability to work independently and contribute effectively as part of a team.
Physical Demands: The physical demands listed below are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Ability to frequently bend and/or twist at waist/knees/neck to and from seated position while working at desk/bench and reaching for equipment.
Ability to frequently use standard office equipment such as but not limited to computers, telephones, copiers, and scanners.
Ability to frequently communicate with others.
Ability to maintain long periods of mental alertness and attention to detail while setting priorities, meeting critical deadlines, and following up on assignments.
Ability to seldom stand and/or walk for extended periods of time.
Ability to seldom push and/or pull up to thirty (30) pounds.
Ability to seldom lift or carry up to thirty (30) pounds.
Ability to function in an environment with frequent interruptions.
Ability to deliver quality results under high pressure deadlines in a fast-paced environment.
Ability to demonstrate normal manual dexterity and eye-hand coordination; maintain corrected hearing and vision to normal range.
Must be able to work a flexible schedule to include weekends and holidays; May be requested to work additional time, as business demands require
Salary Range: $55,000 – $70,000
We offer benefit packages that include: Medical, Paid Time Off, Paid Holidays
Tagged as: dispensary manager
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