Description of Tasks:
We have a portfolio of various websites. This job offer is mostly geared towards our Online Head/Vape Shop that sells vapes, pipes, bongs, grinders, rolling trays, etc. We are looking for someone to join our company for the role of customer service (you can grow from there if you’d like). Your main task will be to answer any customer inquiries. We typically get inquiries every day, but it is never an overwhelming amount and often the answers are quick and easy; for example, when someone reaches out asking for tracking information or wondering if the order shipped, change an address, etc.
As you perform customer service you will learn about the products, the website, and engage in other e-commerce operations. Ultimately if you can perform on these other tasks well, it is possible to move away from customer service completely, we are a growing company. Other tasks revolve around the internal operations of an e-commerce company. Some of these tasks are below:
1. Take Pictures for Blogs as well as Product Pics for new products that come in. We sometimes get new products and they need product pictures. We also produce written content and we need pictures to go with it.
2. Social media management.
3. Yotpo tasks, which is the system for all of our customer reviews after someone makes a purchase.
4. Outreach for various reasons.
5. Tasks within Shopify – a platform which some of our websites are built on.
6. Tasks within Magento – a platform which some of our websites are built on.
7. Random SEO tasks.
8. Klaviyo Email Building.
9. You will learn a lot about e-commerce and websites.
• Monday – Thursday; 9am – 5pm
• Schedule is flexible, can take off as you need and/or work partial days within reason.
• If you want, as you progress and learn to do more things, we can offer more hours and Fridays.
• Down the line as you become more integrated within the company, the schedule can adjust to include work-from-home hours/days.
• Pay starts at $17/Hour and goes up to at least $20/Hour by the end of working for 1 year. Will go up to at least $23/Hour by end of working for 2 years. The pay increases can happen faster and go up more – it is all dependent on the performance/understanding/etc. We are a growing company, so if you are a hard worker, there is much growth to be had here.
• No Medical or 401K type benefits at the moment. We are a startup company that is building and growing.
• We operate out of a home office in Astoria, NY. Two humans and one dog are here in NY at the moment, so you must be okay with dogs. Another person is down in Miami, FL.
• Wear whatever you want, take smoking breaks, pet the dog, step into the backyard, laid back environment.
• Job is open to anyone that is interested. If you are afraid to come in to work or are afraid of COVID at all, please do not apply. We need someone who is willing and able to come in right away.
Tagged as: administrative, customer service, e-commerce, klaviyo, magento, marketing, shopify, social media, website, yotpo
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