Who we are:
Davinci Vaporizer provides a creative environment where we believe in a work hard / play hard motto. Our company culture encourages uniqueness and innovation. If you are a self-starter, eager to learn, motivated to grow with the company and can thrive well under pressure this is the job for you. We know you are our next rockstar and we want to meet you!
About the position:
We’re looking for a Customer Service Specialist to join our team of dedicated support members. Specialists actively contribute to excellence in customer service — they love people, they love technology and they are passionate about connecting customers with the right solutions.
If you enjoy vaping and want to be known as the “expert” in the technology then you’ll fit right in. We encourage cannabis users and those who are experienced in vaping to apply.
Duties and Responsibilities:
Engages 60-80 customer daily via phone, chat and email utilizing Zendesk.
Receives and completes repair services on warrantied products.
Prioritizes customer demands and needs across email, chat and telephone channels.
Concise and articulate in speech and writing; enjoys wordsmithing customer correspondence.
Cultivates ongoing customer relationships through follow-ups and personalized service.
Manages difficult or emotional customer interactions professionally and gracefully.
Quickly assesses issues and finds best solutions quickly.
Collaborates with team members to find new processes and department solutions.
Skills and Abilities:
Confident communicator, builds rapport and relationships with ease
Genuine interest in people and concern for customers
Energetic and thrives in a fast-paced dynamic environment
Can shift modes easily and interact with all walks of life
Experience using Microsoft word and excel
Minimum 1 year of Customer Service/Technical Support experience
Proficient using helpdesk software
Proficient in Microsoft Office Suite
Rate of pay – Competitive
Full Time, 8:30am – 5:30pm, Monday-Friday
Health, Dental, Vision, Profit Share, PTO
Fun and Innovative environment and a team that strives for excellence.
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