Our client s a premier cannabis provider located in Fall River, MA. An amazing customer experience is their ultimate goal – to offer premium and economical cannabis products for patients and customers
The Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the Store Manager (SM), and independently when the SM is not on-site, to manage, maintain and supervise day-to-day retail operations activities at the dispensary location.
Key Duties & Responsibilities
Budtender/Patient Advocate Support:
Help hire great people
Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
Coach team members and provide positive and constructive feedback so that they grow professionally
Train all team members on work procedures and policies so that everyone understands what’s required to do a great job
Maintain written SOPs as changes to policy and/or regulations occur and ensure compliance among team
Assist in building a weekly staff schedule that complies with labor policies
Be accessible and extremely responsive to all team member’s questions, suggestions, and concerns and help resolve any team member conflicts
Achieve high scores on the following measures related to Budtender/Patient Advocate Support – high retention of top talent and high team engagement scores
Sales and Customer Service:
Own all customer feedback and provide customer/patient complaint resolution
Provide complaint resolution to ensure satisfaction of all customers and patients
Utilize customer and team member feedback to readily implement changes to improve the customer experience
Execute dispensary selling strategies through collaboration with marketing related to incentives, displays, internal and external promotion
Recommend future promotions and ways to increase sales trends by understanding the success of previous incentives and promotions
View sales reports and communicate with the team to identify sales trends and potential inventory requirements
Track all employee and store sales daily to ensure optimal performance
Analyze core metrics to better understand store performance in order to beat and exceed goals
Utilize approved employee incentives to drive sales and boost morale
Achieve high scores on the following measures related to Sales and Customer Service – meet or exceed monthly store revenue and gross margin goals and maintain a high score on all social media customer reviews
Daily Store Operations:
Maintain store compliance with all local, state and federal regulations
All required reporting, paperwork, and state tracking system recording
State and Local Government Auditors and Law Enforcement with inventory, sales, and compliance audits when SM is not present
Direct or perform all daily opening and closing procedures
Implement and oversee security, reporting and cash management procedures related to opening and closing the store
Be responsible for facility maintenance and troubleshooting as necessary including proper up-keep of the phone, utilities, technology, maintenance, repairs, stock, and supplies.
Ensure that the sales floor is adequately stocked at all times
Keep track of all expiring products and promote sales as needed
Coordinate with senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
Ensure all expired/damaged/returned product is logged and disposed of according to regulations
Assist in receiving and ensuring that all wholesale deliveries are compliant and accurate compared to invoices, etc.
Provide daily correspondence via email and manager’s log, with the team members as needed
Comply with all HR policies, including confidentiality and non-disclosures
Maintain a clean and organized work environment.
Attributes of an A+ Manager:
An extremely positive attitude
Achievement-oriented and hard working
Organized, flexible, and empathetic
Detail-oriented and proactive
Excellent leadership and management skills
Strong time management and prioritization skills
Ability to multi-task in a fast-paced, high-volume environment
Strong communicator who can present ideas clearly
Strong problem solving and decision-making skills
Knowledgeable about the cannabis industry and its policies and laws
Knowledge of local and state laws and regulations pertaining to medical and/or retail marijuana is a must!!
Must already possess or be able to qualify as a Registered Agent.
Must successfully pass an extensive background check.
Must have reliable transportation.
Working knowledge of medical and/or retail cannabis industry.
Working knowledge of BioTrack THC point of sale system (a plus).
Reporting and Information Management: must have proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control.
Bachelor’s Degree preferred.
3-4+ years of management experience in retail minimum.
Minimum 1 year of RMD experience minimum.
Ability to work nights, holidays and weekends.
Must be 21 years or older.
Physical aptitude and health necessary to perform manual labor tasks required for the proper management of center.
Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.
Job Type: Full-time
Tagged as: manager
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