Distribution Operations Manager – Hands On Full Time

An up and coming California cannabis distribution company is looking for a high energy, experienced, high potential Operations expert to join our team. You will manage one of our fulfillment centers located in
San Francisco, CA. Your time will be spent between running the daily operations, as well as identifying and implementing improvement measures. We are looking for a hands-on, detailed oriented person with a
focus on impact. This role has a great combination of high-level thinking and being in the trenches of a shop floor. The right person for this role will enjoy and be able to roll up their sleeves to work the line as needed!
Responsibilities:
– Collaborate with the Senior Operations Manager to develop an operations improvement road map as we grow
-Maintain an understanding of the ever-changing CA cannabis regulations; require strict compliance of California’s regulations within the warehouse and its staff
-Issue support to sales staff as needed
-Ensure cleanliness and order in the warehouse at all times
-Accountable for quality and inventory management tracking, two key points in running a successful hub; ensure physical counts of inventory tie to required track and trace inventory programs
-Field customer complaints and inquiries with exceptional customer service skills; also acting as a liaison between customers and various employees and staff
– Able to act quickly to change and address issues in a fast-paced environment – Able to build a strong rapport with employees you are supervising
– Lead and supervise a diverse team of hourly associates
– Reinforce and administer operational procedures
– Manage last mile (Routing and drivers)
– Develop and maintain a safe work environment
– Be responsible for achieving all operational goals
– Reward and recognize performance and execute on progressive discipline, as needed- Mentor, train
and develop teammates for career progression and learning
– Develop and share best practices across the shifts and network- Create a positive team dynamic that encourages all employees in the hub to provide feedback and drive change within the facility and adapt to the ever-changing cannabis business
– Drive continuous improvement when it comes to Safety, Quality, Compliance, and Delivery while growing and expanding capabilities that meet warehouse mandatory requirements
Requirements:
Bachelor’s Degree preferred or experience in lieu of degree The desire to work in the cannabis industry

Previous cannabis experience preferred; knowledge of METRC/California track and trace systems a plus Previous experience with POS systems and inventory management systems a plus
Strong skills in Microsoft Office/Excel required
At least three years of experience in operations/production and/or strategy consulting.
Proven ability to effectively motivate, develop, and manage multiple employees
Excitement for working in a start-up environment with a high level of ambiguity and change; be a self- starting individual who is prepared to take initiative and accountability
Interest in spending 60% of your time on the shop floor and working directly with all levels of staff A metrics-driven mindset
A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
Excellent and effective communicator: written and verbal with direct reports, cross-functional teams, and executive leadership
Proven ability to quickly adapt and drive the right results using data High level of integrity and ethics
Ability to help develop policies and procedures that help mitigate inventory discrepancies and similar

Tagged as: cannabis distribution, distribution, logistics management, operations management, supply chain